John A. Smith
  Sr. Business Systems Analyst / Project Manager
  135 East Drive, Long Beach, CA 19577
  ph: 510.522.6657 
  cell: 111.111.1111
  email: jim@yahoo.net

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HIGHLIGHTS OF PROFESSIONAL EXPERIENCE
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* 15 + years of project/support management
  experience with a proven track record supporting
  fortune 500 companies.

* PMP certification enrollment, knowledge of
  systems design, implementation, and development.
  Web based application development projects.
  System test plan development and execution
  software. Data, process and workflow modeling
  experience.

* 13+ years of customer support experience
  with 9+ years in the software support industry.
  Strong analytical capabilities with the ability to
  breakdown complex ideas into manageable sizes.

* Good communication skills, with both technical
  and non-technical audiences including creating
  and presenting executive summaries to help steer
  committees and other executive level leadership.

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PROFESSIONAL SUMMARY
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Skilled project manager professional leveraging 25 years
experience in implementations, training, project management,
client management,vendor management, technical sales support,
and product implementation and support. Experience writing
and managing contracts, SOW's and change requests on large,
complex, multi-year projects with large corporations. 

Able to efficiency manage complex programs and multiple
projects simultaneously.
Maintain a vast wealth of knowledge in many areas
including management, project management,
and vendor management. Highly proficient in training
and training development, infrastructure implementation,
sales/sales support. Empowered and highly motivated individual,
results oriented and extremely organized,
excellent communication, relationship-building skills
and a team player with a desire to succeed.

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CAREER EXPERIENCE
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  IPC Systems, Inc – San Francisco, CA
  2008 – present
  Western Region Project Manager

* Support 200+ client record; covering everything west of the Mississippi River.
  Executive project manager for all new/existing client installations and system upgrades
  including sales support.
 


  Lehman Brothers – San Francisco, CA
  2001 – 2008
  Asst. Vice President Voice - Network Implementations - Sr.Communications Analyst

* Telecommunications management - Supporting voice, data, audio visual and trading floor technology
  as a whole for 10 Domestic and 4 Int’l branch offices.
 
* Project management - Manage installation of voice technology for new office build outs,
  technology installations, new product rollouts and training.

* Manage Implementation and provide training for Western North American branch offices including;
  Telecom PBX (both traditional and VoIP) Voicemail (various systems), Audio Visual (various systems),
  Arion TV Distribution, trading floor systems, Central Time Clock and various internal databases used
  for day to day technology needs as well.

* Primary Remedy database management/resolution - Lehman domestic branch offices. Work with end users
  on use of these systems providing support and training.

* System administration - Avaya G3, Prologic, Merlin PBX’s, Cisco Call Manager, Unity, Octel,
  Audix voicemail systems and IPC turret systems.

* Vendor management both domestic and international.



  SBC (Pacific Bell) – San Francisco, CA
  2000 – 2001
  Sales Support Manager/Global Markets

* Implemented Complex/Data Svcs for Wells Fargo Bank including Centrex,CCM (ACD),
  PRI/BRI ISDN, Supertrunk, DS1 and more.

* Provided ongoing customer training on new services and applications.

* Project manager of major moves/installations and new complex/data products and services for
  Wells Fargo Bank in California and Nevada.

* Provided on-going support to Wells Fargo for all telecom/data services
needs provided by SBC.



  Barclays Global Investors – San Francisco, CA
  1999 – 2001
  Senior Telecommunications Analyst

* HQ Operations Support, including Avaya G3 system administration, Avaya Call Center applications,
  Audit/Octel Voicemail platforms and Video conferencing.

* Planed, developed and facilitated all department training seminars,including presentations
  and related documentation, for Voicemail, Telephone, Video and Audio conferencing.

* Member of project team responsible for opening new office locations through-out California. 
  Designed and implemented Telecom department’s intranet web site.



  Lucent Technologies – San Francisco, CA
  1994 – 1999
  Senior Account Manager - Project Manager - Design Consultant –
Trainer

* Account Manager for 110 installed base accounts covering San Francisco/North San Francisco Bay Area:
  Expertise in areas of Project Management, Installation/Upgrades, End-user/System Admin trainings,
  Application Design/Implementation for all Octel/Lucent Voicemail platforms.

* Highly motivated in the area of Pre-Sale activity.

* Recognized by Sales force for enthusiasm in pre-sales activities and excellent presentation skills.



  Harbor Bay Telecommunications – Alameda, CA
  1988 – 1994
  Senior Telecommunications Analyst

* Pre and Post cut installation project management including phone/voicemail/data, database design,
  and phone/voicemail end user and system manager training.

* Manage Telecom needs for 60 + companies in a shared tenant environment at the Harbor Bay Business Park,
  including Amag Security, PBX and
Voicemail System Database Management and Design,
  extensive Telecommunications Coordination, troubleshooting, pagers and calling cards.
  Trained new employees and CSR’s.

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PROFESSIONAL DEVELOPMENT & EDUCATION
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Technical Certifications and direct experience with the following:
 
* Current enrollment of PMP certification.

* ISDN PRI/BRI, Supertrunk, CCM (ACD Call Ctr), Electronic Bus Set(EBS), Centrex,
  Norstar Key systems implementation.

* Lucent G3 System Administration.

* Aria 250/350, Serenade 200/300, and PC (O100) System Admin and I & M, Cellular System Mgmt,
  Sierra/maxum I & M, CDR, Decision Pro, OMM, On-line CDR, Digital Networking,
  Effective Training Techniques,
  Achieving Peak Performance, Basic Telephony, Peoplesoft Administration,
  Novell and NT System administration and more.

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REFERENCES AVAILABLE UPON REQUEST
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